General
What is Cartufy?
Cartufy is a premier online store dedicated to providing high-quality lifestyle products, everyday essentials, and curated solutions designed to elevate your convenience and style.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to save your shipping details, view your order history, and track your shipments easily.
Shipping & Delivery
Where do you ship from and what are your shipping zones?
We ship our products from our verified fulfillment centers located in United Kingdom. We currently ship to the United States, United Kingdom, and Canada.
How much does shipping cost?
We offer Free Shipping on all orders over $50. For orders under $50, a standard shipping fee of $4.99 applies.
How long will it take to receive my order?
Order processing takes 1-3 business days. Once shipped, delivery typically takes 7-15 business days depending on your location. Detailed timelines can be found in our Shipping Policy.
How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number on our Track Order page to follow your shipment in real-time.
Returns & Refunds
What is your return policy?
We offer a 30-day return window. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is unused and in its original packaging.
How do I start a return or exchange?
To initiate a return, simply contact our support team at 📧 info@cartufy.com with your order number. We will guide you through the return process and provide the return shipping address.
When will I get my refund?
Once we receive and inspect your return, we will process your refund. It usually takes 5-7 business days for the funds to credit back to your original payment method.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, as well as secure checkout options via PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. Our store is built on Shopify, which is certified Level 1 PCI DSS compliant. We use industry-standard SSL encryption to ensure that all your personal and payment data is 100% protected.
✉️ Still Have Questions?
If you couldn't find the answer to your question, feel free to reach out to our dedicated support team at Info@cartufy.com. We are available Monday to Friday and usually respond within 24–48 hours.
Contact Information
Address
Flat-24 doughty court, Prusom street, Wapping , London, E1W 3RT
Phone
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM Saturday: 10:00 AM - 4:00 PM Sunday: Closed
