Privacy policy

Privacy Policy

This Privacy Policy describes how Cartufy (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.cartufy.com (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are (Data Controller) Cartufy is the data controller responsible for your personal information collected through this website. If you have any questions about this Privacy Policy or how your data is handled, please contact us at: 📧 info@cartufy.com

2. Personal Information We Collect When you visit the Site, we collect certain information automatically, as well as information you provide voluntarily.

  • Device Information: We automatically collect information about your device, including web browser type, IP address, time zone, cookies installed on your device, pages or products viewed, referring websites or search terms, and your interaction with the Site.
  • Order Information: When you make or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (processed securely by third-party providers), email address, and phone number.

“Personal Information” in this policy refers to both Device Information and Order Information.

3. How We Collect Information We collect information using the following technologies:

  • Cookies: Small data files placed on your device (see Section 8 below).
  • Log Files: Track actions occurring on the Site, logging your IP address, browser type, and time stamps.
  • Web Beacons, Pixels, and Tags: Electronic files used to record information about how you browse the Site.

4. How We Use Your Personal Information We use your Personal Information to:

  • Process and fulfill orders (including processing payments, arranging shipping, and providing invoices/order confirmations).
  • Communicate with you and provide customer support.
  • Screen our orders for potential risk or fraud.
  • Improve and optimize our website user experience.
  • Provide you with targeted advertisements or marketing communications (where permitted by your preferences).

5. Legal Basis for Processing (GDPR & UK GDPR) Where applicable, we process your Personal Information under the following legal bases:

  • Performance of a contract (e.g., fulfilling your product orders).
  • Compliance with our legal and tax obligations.
  • Legitimate business interests (such as fraud prevention, site optimization, and marketing).
  • Your explicit consent, where required by local laws.

6. Sharing Your Personal Information We share your Personal Information with trusted third-party service providers to help us operate our business, including:

  • Shopify: Our e-commerce platform. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • Payment Processors: To securely handle transaction payments (e.g., Visa, Mastercard, PayPal).
  • Google Analytics: To help us understand how our customers use the Site. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also disclose information to comply with applicable laws, respond to lawful requests, or protect our rights.

7. Behavioral Advertising We may use your Personal Information to provide targeted advertisements or marketing communications. You can opt out of targeted advertising via:

8. Cookies & Currency Conversion We use cookies to enhance your browsing experience, including storing your selected currency based on your location. By using our Site, you consent to trusted third parties processing your IP address for the purpose of determining your geographical location for currency conversion. This information is stored in a temporary session cookie and is automatically removed when you close your browser.

9. Do Not Track Please note that we do not alter our Site’s data collection practices when we detect a “Do Not Track” signal from your browser.

10. Your Privacy Rights Depending on your location (such as the EU, UK, or certain US states like California), you may have the right to access, correct, delete, restrict, or port your personal data. To exercise any of these rights, please contact our privacy team at info@cartufy.com.

11. International Data Transfers Your Personal Information may be transferred and processed outside your country of residence, including in Canada, the United States, and other jurisdictions where our servers or service providers are located. We ensure appropriate safeguards are in place to protect your data.

12. Data Retention & Security We retain your Order Information for our records unless and until you request its deletion. We implement reasonable technical and organizational measures to safeguard your data against unauthorized access or disclosure.

13. Children’s Privacy Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.

14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal regulations. Updates will be posted directly on this page.

15. Contact Us For more information about our privacy practices, questions, or complaints, please contact us via the details below:

  • Brand Name: Cartufy
  • Customer Support Email: info@cartufy.com
  • Phone Number: +0044 (0) 7809377253
  • Physical Business Address: Flat-24 doughty court, Prusom street, Wapping , London, E1W 3RT